Customer Care Computer Software 3.0.1.5 - Live help desk online customer support system

Customer Care Computer Software

Customer Care Computer Software: Online web chat software is an advance tool which allows Web site visitors to communicate with customer care staff of the company regarding products and services of the company. Web support software enables operators to send instant answer to all the queries asked, by sending pre written or canned messages. Web based online chat service allows transfer of chat session from one support staff to other in case customer requires any additional support. Live chat software sends sound and visual alert to notify company representatives whenever visitor request for chat. Chat transcript between customer and executives can be mail to email address defined by the visitors which can be latterly viewed by the customer. Application facilitates customer support executives to ban IP address of unwanted website visitors who are unnecessarily interrupting and wasting operator time. Help desk live chat program allows site visitors to leave offline messages when staffs are out of service or not available for live assistance which can be latterly viewed. Website live chat program is useful for the growth of all online based business like Travel, Insurance, Real state, E-commerce etc. Features of Live chat software: * Facilitate visitors to send offline messages or comments when chat service is not available. * Provides Instant reply to the queries of the customers by sending pre-written and canned messages. * Works on any windows operating system platform including Windows 98, 2000, 2003, ME, NT, XP and Vista. * Allows executives to view what visitor typing even before they send it. * Sends visual and sound alert to notify operators whenever visitors request for chat. * Software allows to block IP address of unwanted website visitors.