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ATAF-Support
Free - Christian C. Rasmussen
The ATAF-Support program is a FREE online web database application that can handle online support request.
ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installed
The ATAF-Support has 4 forms
* A support form where the user can raise a support request
* A reply form where the help desk can answer support questions
* A view form where the users can read the answer
* A Knowledgebase search form
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Polar Help Desk
$200.00 - Polar
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
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RealTimeQuery
$99.95 - Spanto Soft S.L.
RealTimeQuery is the perfect tool for offering online support to your customers. The program enables your users to contact you in real time while visiting your website.
RealTimeQuery acts as a server on your PC, it listens for connections from your website, opening a direct communication channel between you and your customers.
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Ontiva Fusion Suite
$14.99 - TrilogyLive, LLC
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet.
ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the interaction needs of your company's online customers via chat or VOIP.With ONTIVA a single support agent can interact with up to 10 customers.
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SimpleHelp
$199.00 - Moog Software
Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (no simultaneous limit). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost of $199 per concurrently active support session.
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Live Site
$99.00 - Intermedium Corp.
The free software Live Site is devoted to arranging of a Support Service in your Website. You will be able to enliven your site in the direct meaning of this word. Your customer will be able to see the staff of your company and talk to them. You will be able to dissolve the last border in the Internet business - absence of direct contact with the customer. New ActiveX Version 2.0!
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