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AdventnetManageEngine SupportCenter Plus
Free - Adventnet Inc
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.
customer, email, management, support, auto responder, customer support software, service level agreement, contact management, request tracking, knowledge base, sla violation tracking, service
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Instant Customer Tracker
$99.00 - PC Experts
Instant Customer Tracker is your total solution for Customer Tracking and e-mailing your Customer base. With Instant Customer Tracker, you can track your Revenue, Customers, Prospects, Group List Members, Programs (Developer's), login/passwords by website, ship tracking #'s and tracking e-mails (E-Bay Seller's, etc.), software/program version tracking (Developer's), mass e-mailing, address label printing. Perfect for opt-in e-mailing & tracking.
self service portal, trouble ticketing system, voip, voicemail, voice, live help, live support, live chat solution, live chat, help desk, support desk, helpdesk
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Responsive Knowledgebase
$49.00 - Responsive Software
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
e mail, customer response system, e mail responder software, rapid responding, e mail responder, email responder software, email responder, rapid responder, email reply management, email software, e mail software, skype
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TERAVoice Server
Free - TERASENS GmbH
TERAVoice is a high-performance telephony platform for Windows that can implement any type of telephony application like voicemail, automated attendants, voice menus, waiting queues for call centers and custom IVR applications.
TERAVoice can also act as a VoIP (Voice over IP) gateway for bridging calls from PSTN to H.323 terminals and computers for inbound and outbound calls.
auto attendant, text to speech, voicexml, music on hold, voicemail to email, interactive voice response, onhold message, workflow management, chat software, live chat tool, online sales support, online
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A-Ware 2000
$75.00 - PC Experts
A-Ware 2000 is the share-ware author's total solution for customer tracking, software/program tracking, mass emailing and key-generation. Replace 6 software programs that you use now: Mail-Merge, Customer spreadsheet/database, knowledge Base, bug-tracker, scheduler, to-do list. Key-Generation module integrates with RedRegistration, by RedBarron Software. Also integrates with Instant Quote 2000 for invoice creation.
live chat customer service, live sales tool, live chat services, live chat sales service, followup, autoreply, mailer, process, reply, follow up, auto, responder
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ManageEngine SupportCenter Plus
Free - ZOHO Corp.
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
autoresponder, video, multipoint, application sharing, triple play, conferencing, knowledge, customer help desk, active directory, emailing, graphs, keeper
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