|
ManageEngine SupportCenter Plus
Free - AdventNet Inc
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
share, grid, sorting, advanced, keywords, tips, programmers, rich, solutions, print, product, highlighting
|
|
|
Querybot Web Knowledgebase/FAQ
$19.95 - Querybot Systems
Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.
experience, basic, unique, author, exporting, trick, collection, previe, solving, delphi, email, knowledge management solution
|
|
TeamKB for Outlook
$300.00 - AssistMyTeam
Enterprise-grade knowledge base allowing your team to document best practices and solutions to common problems. Share articles among your team and use them to reply time-consuming and repeated queries from your customers. Reduce customer support, improve staff productivity and eliminate time wasted searching for information all inside Outlook. Article can be inserted inline, or attached as PDF, XPS or MHT document to the reply email.
article management, content management, search engine, outliners, business, simple knowledge management, article storage, myinfo, unstructured information, forum, hierarchy, archiving system
|
|
|
Adventnet ManageEngine ServiceDesk Plus
Free - AdventNet Inc
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
learning organization, unstructured knowledge, simple knowledge base, knowledge system, sharepoint, lamp solution, lamp solutions, business process management, knowledge tree, knowledge capturing, personal, pedagogy
|
|
ManageEngine ServiceDesk Plus
Free - ZOHO Corp.
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
learning, education software, smart, thinking, bpmn, organizer, customer help desk, active directory, helpdesk, frequent, questions, autoresponder
|
|
ManageEngine ServiceDesk Plus
Free - AdventNet Inc
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
how to, tutorial, frequent asked questions, appels de service, maintenance, schedule, multi user, firebird, entretien, jobs, serial numbers, technicians
|
Show: All | Freeware
|
