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Alchemy Help Desk
Free - Alchemy Lab
Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc.
service, knowledge base, management, requests, help desk, customer, request manager, complaints, todo items, suggestions, feedbacks, feedback
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Live Chat Software
Free - ChatStat Technologies Incorporated
Chat Stat offers free 2-way live chat with your website visitors, free MovingGraph website statistics, and free live chat messaging support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. Chat Stat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to "call back"ť customers. Chat Stat has TRUE multi-site live chat support and EBAY auction live chat support. Chat Live!
request management software, complaint, customer support software, service level agreement, contact management, request tracking, sla violation tracking, self service portal, trouble ticketing system, business, skype, remote screen sharing
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Request Commander
$29.95 - NesterSoft Inc.
Request Commander - trouble ticketing system for tracking user requests.
Allows you to process user requests on-the-fly and store their conveniently.
Request Commander offers pictorial information presentation: you see request category list, request list and answer list at once. Smart presentation, search and filters enable to find any information easy.
Request Commander offers quick information adding that received by phone or email.
voip, web statistics, instant messenger, language translation, helpdesk software, sla management, itil, contract management, trouble ticketing, purchase order management, inventory management, service desk
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ManageEngine SupportCenter Plus
Free - ZOHO Corp.
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
asset management, itil help desk, online form, crm helpdesk, service request, online service, workorder online, workorder, helpdesk, web form, work order, online service request
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ManageEngine SupportCenter Plus
Free - AdventNet Inc
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
cmms, biomedical helpdesk, web based helpdesk, work order online, helpdesk online, workflow management, track software sales, bug tracking, enhancement request tracking, auto email merge, personal productivity, orders
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AdventnetManageEngine SupportCenter Plus
Free - Adventnet Inc
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.
sme management, invoices, accounting, customers, scheduling, data, windows, live chat software, symark software, network monitor, inventory, pc remote control
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