Service Level Agreement

Easy Network Service Monitor
$99.00 - Javvin Company

Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered.

service, customer support software, management, contact management, request tracking, knowledge base, sla violation tracking, self service portal, customer, trouble ticketing system, workflow management, service management

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ProcessWorx CMDB
$149.00 - ProcessWorx LLC

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

itil, itsm, service catalog, server, customer help desk, active directory, network management, network troubleshooting, network performance, network availability, network monitor, fault management

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Polar Help Desk
$200.00 - Polar

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

network applications, helpdesk, configuration management, cmdb, monitoring, help desk, helpdesk software, online technical support, computer technical support, web based help desk, help desk software, technical support

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Miracle Service
$1395.00 - Nexent Innovations Inc.

Miracle Service is a comprehensive service management and dispatch software solution. It provides Customer and Equipment Management, Dispatching, Inventory and Reporting. Optional Modules provide Sales Orders and Invoices, Multiple Warehouse, Purchase Order, Preventative Maintenance, and Wireless Messaging. The Accounting Exporter module integrates the information with many standard accounting applications.

helpdesk system, trouble ticket, web portal, contract management, technician scheduling, accountin, engineer, billing, wireless dispatch, business erp, preventative maintenance, field service dispatch

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