Service Level Agreement

Easy Network Service Monitor
$99.00 - Javvin Company

Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered.

service, management, customer support software, contact management, request tracking, knowledge base, sla violation tracking, self service portal, customer, trouble ticketing system, workflow management, service management

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ProcessWorx CMDB
$149.00 - ProcessWorx LLC

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

itil, itsm, service catalog, server, customer help desk, active directory, monitoring, network management, network troubleshooting, network performance, network availability, network monitor

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Longitude
$699.00 - Heroix

Longitude is agentless application performance and network monitoring software that monitors, alerts and reports on availability and performance of Windows, Unix and Linux systems. Automatically receive email, phone, and pager alerts, send SNMP traps, perform corrective action based on what's important at your site. Longitude monitors vital performance metrics, alerts you to problems, solves problems proactively, and generates reports and graphs.

fault management, network applications, configuration management, cmdb, event log monitoring, application, sla monitoring, level, network performance monitoring, performance, agreement, event monitoring

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