Terrasoft Call Center

Dictation Buddy
$32.95 - High Criteria, Inc.

Dictation Buddy is an audio recording program primarily for voice and phone recording. It can also be used for transcribing and publishing sound files. The software can record phone conversations in call-center environments and allows for easy management of sound files for review of agent activities. Main features: 1) Automatic sound activation 2) Automatic file save on phone hang-up 3) Imbedded text notes and bookmark facility.

phone, call, call center, call manager, pbx director, windows pbx, call controller, call delegation, virtual pbx, pbx manager, pbx controller, axon

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iReferent Light
$20.00 - Sitex Ltd.

Easy-to-use Contact Manager to organize your personal call center and keeps track of your contacts with CRM data warehouse. Unique database structure: input into the database any number of the description fields. You can keep detail phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.

pbx delegation, call delegator, pabx, inventory, helpdesk, help desk, centerdesk, helpdesk software, help desk software, workshop, call centre, monitoring

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mceContacts
$19.90 - Christoph Buenger Software

mceContacts lets you lookup your contacts in your Media Center on tv. Contacts can be imported from Microsoft Outlook, Skype or Windows Address Book. The Look and Feel of the user interface integrates seamlessly in Microsoft Windows XP Media Center Edition, but the program can be used from any other Windows too using Internet Explorer 6. You can call any of your contacts via Skype with installed mcePhone for Skype (see www.cbuenger.com for detai

forecasting, optimization, reporting, centers, workload, volume, staffing, corporate, phone call recorder, windows, phone conversation recorder, callerid

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SkypeTransfer
$19.99 - Sandhills Software

SkypeTransfer extends the basic capabilities of SkypeTM and enables you to transfer Skype calls to anyone in your Skype contact list. A great tool designed to enable Skype manual call routing. Using SkypeTransfer, the operator can place the caller on 'Hold', 'Transfer' to another Skype contact or 'Return' to the original caller.

call recorder, internet, phone record, voice mail, phone voice recorder, tapi, block call, phone recorder, record call, phonebook, voice modem, answering machine

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