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Request Tracker
$149.00 - CyberNiche Software
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
live help, network management, pc remote control, pcanywhere, audit, issue, hit counter, customers, contacts, thin client
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BridgeTrak Help Desk Software
$995.00 - Kemma Software
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive.
webmaster, web log, case management, email, contact, sales, incident, browser based, issue management, self help
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Been There Done That
$169.00 - Dennis Baggott and Sons
Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release.
call centre, contact centre, service request, web statistics, email management, contact manager, web logs, email manager, web stats, netsupport
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Problem Solved
$199.00 - Dennis Baggott and Sons
Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost.
linux, computer inventory, voip, records, trhough anywhere, java, access, affiliate, government, business
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AccessAble Help Desk Pro Edition
$499.00 - Dennis Baggott and Sons
A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.
control, addresses, bookmarks, corporations, organize, webcam chat, server, representative, enterprise, user
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Shut Up And Reboot
$179.00 - Dennis Baggott and Sons
Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation.
assistence, catalog, customer service software, customer support software, remotepass, remote desktop sharing, firewall friendly, sites, home, commission
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