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MGCS

$349.00 - Dennis Baggott and Sons
MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..
event log, password, dispatch software, business instant messenger, contactcenter, work order management, net meeting, web collaboration, remote demo, web demos
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QUAD Help Desk Pro Edition 2006

$299.00 - Dennis Baggott and Sons
QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties.
live support software, remote access, application sharing, connection, online training, web conferencing, defect tracking, live help software, screen sharing, contact center
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Polar Help Desk

$200.00 - Polar
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
support management, live person, livechat, online meetings, trouble ticket, livehelp, support software, remote support, presentation software, live chat software
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DTMS Issue Control

$19.95 - DTMS Technologies
Issue Control is a quality low cost help desk software solution designed to affectivity track and organize work order requests , and provide tools to remotely administor devices on your network. The software is easy to use and install and is very flexible.
Features:
Logs and numbers work requests
Organizes and prioritizes work ord
communicator, mail support, tech support, tv programmes, memory usage, e mail tool, windows based customer support, event log monitor, centre, remote pc
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Public Folder HelpDesk for Outlook

$300.00 - Kalmstrom.nu Outlook Solutions
Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL.
fusion, multi user, support tool, net tv software, pocket pc, shutdown, free t, software inventory, alert, network administration
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Desktop Authority

Free - ScriptLogic
Desktop Authority reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location.
registry editor, mail tool, pc inventory, pc asset, support desk, text to speech, reporting, center, network permissions reporting, recurring problems
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